How Can We Help?
Find answers below or reach out directly. We're here to make sure Safety Square works for you.
Email SupportGet Started
New to Safety Square? Start here.
- Quick Start Guide
- Setting Up Your First Project
- Adding Crew Members
- Running Your First Briefing
Video Tutorials
Learn by watching.
- Platform Overview (5 min)
- Command Center Walkthrough
- Face-Verified Briefings Demo
- Guardian AI in Action
Troubleshooting
Something not working?
- Common Issues & Fixes
- Connectivity Problems
- Device Compatibility
- Sync Issues
Account & Billing
Manage your subscription.
- Update Payment Method
- Change Your Plan
- View Invoices
- Cancel Subscription
Knowledge Base
Getting Started
- Quick Start Guide
- System Requirements
- Setting Up Your Account
- Inviting Team Members
- Understanding User Roles
Projects & Sites
- Creating a New Project
- Project Setup Checklist
- Adding Site Hazards
- Setting Safety Rules
- Managing Multiple Sites
Crew Management
- Adding Crew Members
- Crew Check-In Process
- Managing Crew Permissions
- Handling Crew Changes Mid-Shift
- Bilingual Settings
Briefings
- Creating a Briefing
- Face Verification: How It Works
- What Happens If Verification Fails
- Re-Briefing After Condition Changes
- Briefing Best Practices
Guardian AI
- Introduction to Guardian AI
- Asking Guardian Questions
- Understanding Hazard Alerts
- Guardian AI Limitations
- Providing Feedback to Guardian
Command Center
- Dashboard Overview
- Real-Time Monitoring
- Understanding Alerts
- Exporting Reports
- Custom Views
Compliance & Audit
- Accessing Audit Trails
- Exporting Compliance Reports
- OSHA Documentation
- Data Retention Policies
- Legal Hold Requests
Technical
- Supported Devices
- Browser Compatibility
- Offline Mode
- Sync and Connectivity
- Troubleshooting Errors
Billing & Account
- Understanding Your Invoice
- Changing Plans
- Adding Users
- Payment Methods
- Cancellation Policy
Popular Topics
How Face-Verified Briefings Work
Learn how Safety Square verifies that crew members actually engage with safety briefings, not just sign a form.
What To Do When You're Offline
Safety Square works without internet. Here's how offline mode functions and what syncs when you reconnect.
Setting Up Your First Project
A step-by-step guide to creating a project, adding hazards, and getting your crew ready to work safely.
Understanding the Command Center Dashboard
Everything you see on the Command Center: what each metric means and how to use it.
Exporting Reports for OSHA Compliance
How to generate and export audit trails and compliance documentation.
Contact Support
Email Support
For all questions and issues
support@safetysquareplatform.comWithin 24 hours (business days)
Priority Support
For urgent issues
Available for Business & Enterprise
Within 4 hours
Submit a Request
Describe your issue or question and our team will get back to you within 24 hours.
Email Your RequestSystem Status
All Safety Square services are running normally.
For Enterprise Customers
Enterprise customers have access to:
- Dedicated account manager
- Priority support queue
- Custom training sessions
- Direct phone support
Contact your account manager or email support@safetysquareplatform.com